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Color Set
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67.758 Verifizierte Kundenbewertungen |
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I requested a change to my color, butI requested a change to my color, but when I received it... no change! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Need more!Amount is too small. Wish the bottles were fuller. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAna- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DéçueLa couleur est jolie mais j'ai un problème avec le produit, environ 1/4 est resté dans le flacon. Le flacon ou le produit est trop épais 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSylvie J. - Merci d'avoir partagé votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que vous ayez rencontré des difficultés lors de l'application de votre coloration. Nous allons revenir vers vous par email afin de vous conseiller au mieux. À très vite ! |
Unexpected ResultsI thought the color would come out differently. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - We’re so sorry to hear that you were disappointed by the results of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It’s ok.I liked the actual color. But it dries my hair out so much I have to take a break from using it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCheryl - We're truly sorry that our color did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Not a good matchI purchased this product thinking it was going to match my current color but unfortunately it didn't work. The color is not strong enough to cover my grey hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMargarita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unfortunately not strong enough for my many greysThe product itself and packaging etc is great. The colour itself was a good match, however just wasn’t strong enough to cover all my greys! So I be back at my hair salon as soon as they open! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatalie J. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Très déçueJe n’ai jamais reçu ma commande 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCélia - Nous sommes désolés d'apprendre que votre commande ne soit pas arrivée. Nous serons ravis de vous assister davantage et vous la renvoyer. Nous vous avons envoyé un email ; nous restons à votre disposition et merci encore de nous avoir informés. |
Oh dearWhen I used this for the first time, and I mean the first time I have ever coloured my hair at home, I was pleasantly pleased Sadly it's not remained as it it did initially It's a permanent root colour which is now washing out in patches 🤔🤔🤔 I may or may not repurchase I have a feeling if I do it will be in desperation at not being able to get to the hairdressers 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Roots only?I need all-over hair color. Color for the roots - so what do i do with the rest of my washed out color-just leave it? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We’re so sorry to hear that you were disappointed by your color kit contents. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |