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Color Set
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67.649 Verifizierte Kundenbewertungen |
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Did not even give a shade to my greysOmg 😱 I had high hopes for this dye. How wrong 😑 I was after following all the steps and washing my hair it didn’t do absolutely nothing at all no joke not even a box dye from the drugstore was this horrible. Don’t waste your money on this. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIsabela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not soldI ordered a nice dark brown and after I ordered I received an email stating that they were changing my colour to a colour id like better. Turns out the colour isn't as dark as I wanted... kinda bummed that I went through all that work (my hair is extremely long) for something I am not in love with 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStacy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The colorThe color it’s fine but it removes very fast. in the 4th wash I look like before and it doesn’t work enough in gray or black. It’s expensive, I feel it doesn’t worth. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarcela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
je ne peux pas répondrej'ai reçu ces produits le 02/02/2021 je n'ai pas pu les utiliser ,mes racines étant tellement longues que j'ai du aller chez le coiffeur fin janvier 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine J. - Merci pour votre commentaire. Nous sommes heureux que votre coloration eSalon soit arrivée ! Nous tenons une nouvelle fois à nous excusez pour ces délais de livraison. Nous allons revenir vers vous par email afin de discuter de votre prochaine commande. |
Did not likeThe color did not turn out even remotely close to the color I chose. No mahogany or copper color in it at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not much of a differenceSadly I really didn’t see a big difference in the color I was going for/my goal for the product:( I know this kind of thing is trial and error since myself and the stylist cannot see each other and talk in person. I had added a picture of my hair color and how that was the color I wanted to upkeep and touch up but, sadly, that is not at all what I got out of my custom color. This was just my first order so I am still going to be giving it a second go. They give you an option to adjust your color and add notes to send to the colorist to hopefully make adjustments to the color/experience you had. I added as much detail as I could as well as a couple notes on the kind of developer volume my previous stylist used (I moved and can no longer see her). I’m really hoping this next custom color set will be better and will be leaving a follow up review. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not so goodway to much brassiness 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNancy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Hair fell out!Cancel my Membership! My hair color was perfect but a large handful of solid hair fell out and my hair was so brittle, I couldn't comb it. You need to include a warning label on your packages. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Please look out for an email from us with more information. |
Darker than I wantedMy hair felt good after and had a lot of shine but the color was very dark and not at all what I was looking for. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshlee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Allergic Reaction to this FormulationEven though I used the protective gel before coloring, I am experiencing painful red welts and intense itching around my hairline on my face and neck. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVictoria - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |