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Color Set
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67.625 Verifizierte Kundenbewertungen |
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Not what I expectedThe colour I got was quite brassy and I had specifically asked for ash tones. I ordered a colour from E Salon to try and did NOT realise that I would be getting another colour sent to me un-requested a month or so later! Upon contacting the company I was told that I had agreed to this (don't know when or How ??) but could return the unwanted colour for a refund, Unfortunately I had to pay the return P&P so was out of pocket! I found the whole E Salon experience unsatisfactory. BEWARE when you are ordering the first time that you don't subsequently find you will be getting a regular Hair colour and the price on the 2nd and subsequent orders is £23.95!!! Quite expensive for a product that in my opinion is no better than the box hair colours bought over the counter for a fiver. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFiona - Thank you for your feedback. We apologize for the disappointing experience you had with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Dull & boringNot worth the money & not worth them stealing money out of my account after canceling my auto ship. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJustice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not too impressedcame out really brassy and not like the picture at all 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t last a week!Simply put, color didn’t last a week! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
COLOR IS BEAUTIFUL BUT MY GRAYS ARE STILL SHOWINGFOLLOWED THE DIRECTIONS THAT WERE SENT TO ME. LEFT THE COLOR ON THE FULL 30 MINUTES BUT SOME GRAYS IN THE FRONT ARE STILL POPPING OUT. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenConnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Alas, disappointed again!I was hoping to get a more even overall shade of red but I guess I am simply cursed. The ends ended up being the colour I was after (which I get is due to having previous highlights) but since I had specifically asked for an overall even shade, I would’ve been happier had the ends matched the roots rather than vice versa (which I know wasn’t going to be achieved the first time!) I am 6 months pregnant now and honestly it took so much effort for me to dye my hair which I kept saying to myself will be worth it when I see the result ... but that has not happened, yet again. My hairdresser in fact was offering a discount on colour treatments which I wished I had availed before placing my order with eSalon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSamila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Smells horrible and doesnt lastThe smelll is so strong, it makes me sick. There was no dimension to the color , it was a dull dark brown with hints or purple and i lost almost all colour after 4 days 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShylo - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
stop the orderstop the ordee 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I would have liked more of the purpleI wanted a dark purple for my hair, and it doesn’t last more than 2 weeks 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarrieann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorationÇa ne me convient pas du tout est je ne parviens pas à résilier l'abonnement . Cheveux devenu cassant et couleur plutôt roux que châtain doré. Mon cuir chevelu est devenu très sec et me provoque des démangeaisons. Si quelqu'un peux me renseigner comment stop cet abonnement merci d'avance. Je vais sur le site je rempli ma demande de résiliation est ça bloque lorsque je dois finaliser. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMeg - Nous sommes désolés d’apprendre que votre coloration n’a pas répondu à vos attentes. Notre garantie eSalon Colour Happiness est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez votre œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires |