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Color Set
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67.766 Verifizierte Kundenbewertungen |
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BurningColor wasn’t even close to what I asked for, but that’s ok, cause it washed out in 2 washes, but the worst was the excruciating burning of my scalp for over a week after dying. I’ve done my hair at home several dozen times with multiple brands and this is the first time I’ve ever experienced the burn that this chemical composition put on my skin. Hands, shoulders, back, no exposed skin was safe. I was protected through the dying process, but just rinsing it out and splashing a bit on these parts of my body was enough to leave a burn, even though I showered after the whole thing. I will never use this product again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSummer - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Gave 1 star because can give less.Tried company years ago. Believe in giving second chances. This time their color expert did worse. Not sure how that was possible but she did. No fixing this embarrassing to go out it is that bad. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLorna - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Didn't like itMade my hair red 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I love this product, but...I’ve been using esalon for a couple of years now and I love it, except for one thing. Like many others have said, it is nearly impossible to rinse out. It leaves a waxy clumpy film that takes 5 + washes to finally get out. I keep hoping that they will fix the problem because so many have complained about it, but so far no luck. I am going to try a different company and see if I can get the same great results without the rinsing problem. Hopefully esalon can fix it soon! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKim - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
not good coverage on graysThe color is fine but unfortunately doesn’t work well on the grays... didn’t cover much... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatalia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not a perfect matchI sent a photo in for help matching my hair color and took my best bet but the color was a bit off. Now I have grey roots and mismatched color roots. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Won’t be doing this again.So disappointed. I held off doing the color for a while and finally did it tonight. While my roots color looks great my ends didn’t seem to grab the color and look weird. I’m just going to the salon as doing long hair at home is a nightmare. Three stars because I really liked the root color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJolene - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Worst experience everThe smell was the start of a bad night. Couldn't finish dying hair, so roots are bright red, rest is old dull red. All fans on in house and all windows open and patio door, didn't help until I dumped the rest down the drain as I showered. Even in shower it burned my eyes and choked me. The dye is runy and ruined clothes and all my bathroom stuff. I prepped as I always do, still ruined everything. Been dying my hair for 16 years, most of those years as red, and never experienced any of this. So angry, and appalled. What a nightmare 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVictoria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
CoverageI just colored my hair yesterday.I followed the instructions and there are areas that are a different color.My hair color was med brown.I ordered a mahogany brown.My husband said he can't even tell that I colored it. There are places where my gray was not colored even though I saturated it with the color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Brown color reformulatedAfter 2 weeks, the gray was prominently peeking through at the temples.That has never, ever happened before the reformulation of the requested color.Only the colorist can determine why it happened. I am clueless. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacqueline- Thank you for your feedback! Regrowth is normal at the two week mark, as hair grows at a rate of about 1/2 inch per month. Please keep an eye on your email for further information from us regarding your color and gray coverage adjustments, tips and tricks. We look forward to crafting your next custom color! |