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Color Set
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67.610 Verifizierte Kundenbewertungen |
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Product burned my scalp.The color came out well, but my scalp was in awful shape for weeks. After it finally healed, there was flaking for weeks. There were a couple places where it wasn't just superficial. During a strand test, I had no reaction. I didn't react to a swab on my arm, but once this stuff was on my head, 10 minutes in, there was tingling and it just got worse until I had to rinse early. Horrible! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Dana- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time, which is why we do advise the skin patch test. We have reached out via email with further ingredient and product information to help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery. |
Not happy with color. Followed direns exactly. Too red. Wish to cancel my orderhttps://photos.app.goo.gl/BGeN5bkJCkjtakBPA 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Jonelle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Loved the color and coverage! However....Loved the coverage and color but immediately discontinued my monthly plan, due to the fact that when washing out the dye, it made my hair one big mass ball of the dryest straw ever! My once silky fine hair, felt like a thick mass of straw! The conditioner helped but it took a weeks of deep treatments to make it feel like my own hair again. Going back to using Robert Craig hair color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too dark based on previous commentsMy initial problem when trying to color my 51 year old husband's hair was finding something that brought him back to his natural dark sandy blond/light brown hair color instead of all-over gray. With my own mixes, it kept coming out with a ton of red, and I could never capture a natural looking hue. We've been close with the eSalon blends, but still finding too much red. This last blend has still not gotten rid of the hot red/gold tones, but now seems to be a level darker than what we had in the 2 previous mixes. I don't know if we need to start all over - but this last blend of color isn't working at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBarbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedI found that the roots color was darker than I expected. And there was a bottle missing. It was a free extra color for roots I believe. Now that it's been about a month the roots color and hair color have blended nicely. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
does not fully cover rootsdoes not cover roots even if left on longer than instructed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Sylvia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots not coveredThis was the third time that color that was sent to me to cover my roots. This time, most of the roots covered but now they are a golden blonde in which have a red tint. The rest of my hair is a light blonde. This is not what I would expected from a company that specializes in hair color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Kim- Thank you for reaching out to us here at eSalon. We are so sorry to hear our color did not meet your expectation and needs at this time. We appreciate your time and feedback! |
Not real happySo my grays were still there and are now. My color did not change much at all. Still had the cherry color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Nancy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Quality was good, multidemensional, but color was darker than exprectedAs the headline states, the quality of my results were very good, but significantly darker than was expected. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
colorneed less red and med brown replaced by violet 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Michele- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |