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Color Set
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67.776 Verifizierte Kundenbewertungen |
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Good color but washes out too quicklyI really like the color, but it washes out of my hair a lot faster than I would like. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color is greatColor kit is great and easy to use but unfortunately it doesn’t cover gray well. Disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShelly - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Sorry response to color change requestCancel my membership. Again, the contents of Bottle 2 has too much copper. I requested last time more light brown in the 10 volume color, but I still see a ton of copper. I now prefer to buy box color from the store so I can see what I’m getting. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't fully cover the gray.I think a 30 volume peroxide is needed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenValerie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
My hair felt like straw :(Really wanted to love it. Loved the packaging and clear personalized directions. Good gray coverage. Wish my hair didn’t feel dry almost plastic-like after washing. Will not be re-ordering. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRebeca - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Nice colour but irritating my skinThe colour is very nice, unfortunately it was agressive for my skin, really painful to keep it on my head, so I don't think I will buy it again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSilvia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
my first colori don't like it...its too dark,dosn't look a violet its a black color 😞😞😞😞 i'm so disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLucero - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
I wanted to love itUnfortunately I wasn't able to love my color and ultimately cancelled my account. After coloring, my hair became extremely dry and frizzy. The color faded very quickly (about 3-4 washes) within 2 weeks time and the color barely adhered to my roots. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenYolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No cambió mi tono naturalTapó mis canas completamente, eso me gustó, pero mi color de cabello no cambió casi nada, mi tono natural es casi negro y tengo el pelo muy grueso, no lo tenía pintado antes y es primera vez que pruebo el producto, intenté un tono café cobrizo pero no lo veo en mi cabello, es muy mínimo el cambio, solo por eso no me gustó del todo pero cobertura de canas muy bien! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMontserrat - Lamentamos saber que te decepcionaron los resultados de tu aplicación de color. Nuestra Garantía de Felicidad de Color de eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Por favor, no pierda de vista nuestro correo electrónico para sus próximos pasos! Realmente apreciamos sus comentarios. |
Not happy with color...I really like this idea, I also like the company and customer service, the people are super! I was just not happy with the color, not noticeable. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSuzie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we always strive to help our clients achieve their color goals at home whenever possible. We appreciate your feedback and time. |