|
Color Set
|
67.566 Verifizierte Kundenbewertungen |
|
Sortieren nach: |
|
Hate the automated charge, hate the color, hate all your productsWould never use this product again, but wait you charged me and sent me another box! It was too runny and expensive when it was $10 on the initial promotion and now eye-gouging at now $25 for full price!! Even the other products I purchased were cheap and overpriced. Would never recommend this place even to my worst friend. 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenEllie - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Only a few daysI'm sad to say that the color didn't last any longer than the store brands. Within a 3 days my gray hairs were noticeable again. My grey hair continues to defy colonists. Thanks anyway Esalon. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenLaDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed for better gray coverage. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Warm beigeThe color was too dark and stained my scalp. When I went to rinse it out, it was very gummy feeling and wouldn't rinse out with the shampoo provided so I washed my hair twice to get out the residue and my scalp is still stained. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenKathy- We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
RatingI ordered this product because it boasted on coloring stubborn gray. I tried the product and the color eventually vanished from the gray in less than 2 weeks, however I must say the remainder of my hair stayed with color for over a month. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenPam - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color not closeToo much red and mahogany. Disappointed. Have 24 hours to shampoo as much color out as possible. I actually need to cover front gray, not everything. Maybe I wasn't clear. My hair is auburn not red. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I am canceling my orderWhile the product did make my hair feel fuller, the reds just did not last. I understand red is a tricky color and fades quickly but my was gone within 2 weeks. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenTamila - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color is darkThe color is too dark for me 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenRita- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Color was not right for meMy color is not even close to what I selected. The only good thing about this experience is that my hair feels great. However, my hair color is really an awful, brassy reddish color. I was very hopeful that esalon would work for me, but sadly it did not. Now I must pay someone to fix my hair. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenKathy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I need to return my last order.I need to return my last order. Please DO NOT autoship!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenLisa Ann - We’re sorry that you were unaware of the autoship service. Per your request, we have reached out to you explaining how to return your order for a refund. Again, we apologize that you were dissatisfied with your experience. |
What happenedI don't understand why my roots turned greenish with this color. The ends didn't take at all. Not happy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenKathrin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |