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Color Set
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67.669 Verifizierte Kundenbewertungen |
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The Gary coverage is not good.The color is chipping off the grays in a few days. Having have to color the whole hair instead of the new Gary hair growth. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRRaa - We’re sorry that your hair color did not provide you with the gray coverage you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Hair colorI like the way the color makes my hair feel, however, it doesn't last long at all maybe two weeks before my gray hair are showing again. I only wash my hair every 3 to 4 days . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
HorribleThis was the worst product I have used to date (including box color from the store). The 2 separate colors did exactly that, left the top of my head 1 color and the length a different color. I knew it didn't sound right, but stupidly followed the instructions anyway. It was so noticeable that people asked me if it was supoosed to look like that. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not a good color mixturecolor turned out red instead of copper with blood highlights as seen in my pic I sent 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaQuita- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience. |
Nice idea, difficulty getting right color, and 100% color happines guaranteed noI love the concept, but I have tried to get the right color 4 times without success. My natural hair tends to go orange or red when colored and I have wanted to get a natural neutral brown for my roots, to cover some gray areas, and always get a color that shines red or orange in the light. The first replacement was sent without a charge, but I have been charged for orders 3 and 4, and have not yet been successful at reaching the desired color. I have been told by a rep over the phone that I should go to a hair salon because they cannot achieve the color I want. It is a shame, I had high hopes for this product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatalia- Thank you for sharing your feedback. We apologize that we were not able to get the results you were looking for. Although we don't want to lose you as a client, we don't want to send you something that will not provide your desired results. Per our Satisfaction Guarantee, we offer one complimentary reformulation or refund. We are sorry for any inconvenience. |
need more copperStill too dark. Need lighter and more copper please. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDominique- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not so greatI expected better results all it did was give me two tones off. My gray hairs are bright and my regular color is unchanged. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIris- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Very fake looking color, I was disappointed.The 2 times I had received color before this one were perfect, no one even knew I had colored my hair. This times was very obviously from a box. Very disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTamara- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not so Great on my GraysI finally was able to color my hair with the product I purchased from eSalon. While I absolutely love the color, it did nothing for my grays. The first day right after coloring there were no grays, but now that it's been washed, they're visible. Love the color, but I need something that will do more for my grays. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
not the right colorThis made my hair mostly brown,when I am a natural red head. Not too impressed,going to try one more to give them the benefit of the doubt. Pray they get it right 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeckie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |