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Color Set
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67.589 Verifizierte Kundenbewertungen |
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WRONG HAIR COLORI HAD ASKED FOR MY COLOR TO GO LIGHTER AND APPARENTLY THAT WAS NOT DONE NOW I HAVE 3 DIFFERENT SHADES OF COLOR IN MY HAIR. VERY UNHAPPY FIRST THE DELIVERY IS MESSED UP AND NOW THE SHADE ITSELF. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMercedes - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Good product hard to get the right colorI do like this hair color. It is very easy to use and everything you need comes with it. It stays beautiful between coloring and I have really nice highlights. My hair stays in great condition. And it is WAY less expensive than having it done. The problem is we've never been able to get the color exactly how I want it. The original was to brassy. The change was really muddy. The next change had an ash tone. Since I have to live with that ugliness until next coloring, I went back to the original. I don't hate it (and I did hate the other two attempts) but I certainly don't love it either. This is my first attempt at permanent color. I'd always used a wash out rinse. But I was also very happy with that color. Maybe I just need to go and grab a box of the same brand just permanent. Less expensive too. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Not received order but money has been takenNot received my order. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeb - We are so sorry to hear that you have not received your hair color order. We have contacted you and sent you a replacement package to the address you have given us. We hope you enjoy the color! |
FadedI love it..but it seemed to fade quicker than expected... Why??? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrenda - While we're glad that you're enjoying your color, we're sorry that your results are fading faster than you expected. A member of our Color + Care Team has reached out to you via email to discuss your upcoming hair color order to ensure this application will provide longer lasting results to better suits your needs. |
Color is not lasting as long as it shouldMy hair color only lasted three and a half weeks. It used to last longer. Im thinking that maybe I got a bad mix this time . I know they make each one up individually but maybe mine got some bad stuff in it. Or not enough of something that it needed to make it last. Im not very happy... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFaun - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Same results as beforeI specifically asked for a lighter, brighter shade of red. I got a copper, almost burgundy. What I was doing before was cheaper and got the same results. Plus, trying to do roots only first on very short hair is almost impossible. I'm very disappointed and want my money back so I can get the correct color I want from Sally's! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMisty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Hair colourHi This time the dye left a horrible think gloopy substance on my hair and it needed lots of washing out. It was very distressing as I thought it wouldn't come out! It's also very dark but again the grey is distinctly lighter. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWe’re sorry that your hair had a gloopy substance after your color application and it turned out too dark. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and added a credit to your account, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your recent experience. |
SO incredibly disappointed.I wanted to be enthusiastic about this product. Even mentioned it to strangers and to my social media followers. Unfortunately, this dye was not what I expected. I followed the directions exactly. I made sure I had everything perfect just so I could write this amazing review about how this dye would keep me out of the salon. The dye was off the begin with. The texture was odd, the smell was so overwhelming it made my eyes water. Upon time to wash out. I watched every bit of color go down the drain. What I was left with was the color I had wished for, if it had been washed out with dish soap for 6 weeks. It was weak to say the least, and uneven, though I followed the root to tip instructions. Where it gets worse. I took an unmixed portion to my stylist, who is also an instructor. I had expressed prior I would be doing this with her approval because she knows I like to play with my own color. She did a strand test and was in agreement. The dye to her was of poor quality. I could have achieve more with drugstore dye. I am not sure if this company is going through trial and error, or if they're attempting to fool the uneducated. But I will be following the steps to achieve a refund please. Especially now that it will cost me more money to fix. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We’re sorry to hear that you were unhappy with your hair color and eSalon experience. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not even close to what I wantedYou do the survey and answer their questions. You choose your original color, your dyed color, and what you would like. Then someone that doesn't know you decides that the color YOU chose for YOU isn't right, and then they send you what they think you should have. And like a dummy I used it just to find that it is entirely too dark for me and now I am a fair skinned, blue eyed person with dark brown(almost black) hair. Not impressed and will go back to buying store bought dye and getting the colors that I want. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Very Sticky and Short lastingWill not purchase again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiana - We’re sorry that your hair color faded quicker than expected, and that your hair felt stiff after your application. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |