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Color Set
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67.686 Verifizierte Kundenbewertungen |
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Roots and ends dont match - my hair is purple and redI decided to try esalon as getting my hair done in the salon became too expensive. I sent photographs of my freshly dyed hair and filled out the questionnaire which was great and I was very excited to receive my colour, I had chosen Dark Brown (red/copper). My colour came there was red/brown/copper in my root mix and only red/copper for my end mix and I did a test strand which came out quite red and I was concerned there was no brown in my colour mix. I messaged the support team to express my concerns about the lack of brown. I was reassured that the colour would be okay and decided to give it a go. The result of the colour is that my roots are an unnatural red/purple and my ends are extremely red and I am very upset that it looks nothing like the swatch for dark brown (copper/red) on the website. I have also emailed the support team with images of my results. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Scarlet, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This is not working for meThe colour didn’t came at all and my hair was dry and loosing after using this. I don’t need this anymore 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Sandu, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
GrayWhen I recieve your color it was so thick I could hardly use it my tempos didn't take the color, not happy with your product. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Sandra, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
1er EssaiJ’ai testé pour la première fois votre marque avec le kit color set. Les produits sont très bien marketés, l’emballage est très soigné mais quand on prend l’option envoi express en supplément je ne suis pas très convaincue sur la rapidité du délais vs une commande classique. Budget très abordable.😉 J’ai les cheveux fins, au carré et pas de cheveux blanc…je souhaitais booster ma couleur avec un pigment auburn. La technique de pose est très facile. Le résultat: la couleur est parfaitement uniforme et la tenue est excellente…par contre, la couleur n’est pas aussi vive qu’attendue et il y a un manque de brillance (malgré ma précision apportée lors de ma commande). Je compte repasser commande afin de voir avec la coloriste esalon s’il est possible d’ajuster au mieux les pigments à mon incarnation de cheveux et voir pour ce côté nettement plus brillant si possible. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDéborah F. - Merci beaucoup d'avoir partagé votre expérience avec nous. Votre satisfaction est primordiale pour nous et nous voulons que votre coloration corresponde à vos attentes. Nos Experts Coloristes vont revenir vers vous par email et s'assurer d'ajuster votre couleur selon vos besoins. Merci pour votre confiance ! |
Was way too darkThis is the 3rd colour I've had and there doesn't seem to be any consistency. First colour was too dark, second was good and now it's too dark again 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Natalie, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Chemical problemThis color was defective I notice that the activater bottle was very warm I mixed the color with it and left the room for a minute Came back to find color Ozzie’s all over counter Very warm Solution This has never happened with my previous orders I salvage what I could Coverage was no good 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No me gustó el resultadoAl contrario de teñir de negro mi cabello la raíz se me puso más clara. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Maidalys: Sentimos que no te haya gustado el resultado. Revisa tus emails, te acabamos de escribir. |
Way too darkStraight to the point. I didn't like the color, very dark. Now looking for ways to lighten and or tone up 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJermony - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Unscribed me plzPlz unscribed me from the account, sorry I just cannot afford the payment every month so plz take me off the list , and yes I like your colours but cannot afford it right now , thanks Karen Sinclair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - Thank you for sharing your feedback. We're happy to hear you're enjoying your custom color and have reached out to you to better assist. |
Résultat nulLa couleur n’a pas prise, j’arrête l’abonnement 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGRIMAUD L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. |